Logistics Operations Engineer

Job Summary

As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.

Duties and responsibilities include, but are not limited to:

• Observe and analyse the system functions and performance 
• Incident Management 
• Problem Management 
• Change Management 
• Continuous Improvements  
• System updates 
• Customer and 3rd party management 
• System health-check and performance 
• Hardware management (clients, peripherals, and servers) 
• Server administration 
• Reporting 
• Log file navigation (Linux) 
• KPI adherence 
• Bespoke software application support 

Skills/qualifications

• Customer services or 1st line experience (software)
• Knowledge of Linux and Windows (client and server) 
• Knowledge of databases
• Knowledge of networks and topologies 
• Knowledge of computer hardware and peripherals
• Fluent in English 
• Strong skills in report development and Excel
• Understanding of ITIL  
• Ability to communicate with all levels within an organisation 

Desirable

• Computing degree or 5 years' experience in an IT field 
• An understanding of warehouse operations and supply chain management 
• 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment  
• Knowledge of Warehouse Management and Control systems  
• Bilingual (English / German)  
• Operational experience within an automated distribution facility