Service Controller - Customer Service

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

• Analyze profitability of Customer Service profit centers, including at the customer level and the contract level
• Analyze realized Customer Service sales in relation to customer base
• Maintain budget vs. actual analysis for Customer Service segments monthly
• Annual budget preparation and periodic forecasting
• Prepare open book accounting reports for resident maintenance contracts, to include reconciliation of amount billed vs. budget vs. actual incurred costs
• Maintain knowledge of terms and conditions related to Customer Services contracts and assist with contract negotiation with customers where necessary
• Meet with Managers of each segment within Customer Service regularly to go over financial results to include billing status review, and purchase order review
• Prepare and provide monthly Customer Service financial reporting
• Attend all Project Management-to-Customer Service handover meetings
• Calculate Customer Service-related accruals and ensure supporting documentation is present to backup positions accrued
• Create efficiencies within Customer Service reporting and explore ways to provide Customer Service managers with more relevant reporting and analysis to include intercompany billing process
• Review Customer Service purchase orders to ensure correct cost allocations
• Reconcile Spare Parts inventory quarterly
• Analyze Customer Service processes and recommend any necessary improvements
• Track KPI’s for Customer Service managers
• Work on special projects as requested

WHAT YOU HAVE

• Bachelor's degree in Finance or Accounting with 5-7+ years related experience and/or training
• Experience working with business operations in finance/accounting liaison role
• Experience with SAP
• Experience and competency with Microsoft Office Suite Strong written, verbal and interpersonal skills Attention to detail with impeccable follow through; ability to meet critical deadlines
• Ability to multi-task and prioritize workload Ability to work independently and collaboratively within a team
• Quick learner, analytical, deductive reasoning, detail and quality oriented

Working Conditions and Environment:

• Overtime (occasional) as required by work.   
• Professional office etiquette is required at all times
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds.

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”